Introduction
The LightBurst Broadband Voice Mail Service provides Voice Mail functionality for residential and small business subscribers, with the ability to record custom greetings, multiple voice mailboxes per line, Internet delivery of Voice Mail (optional), time zone settings for each subscriber, pager or cell phone notification of new messages, reply to messages, and sending or forwarding messages to a mailbox or distribution list.
The service may be configured to provide a single voice mailbox per phone number, to share a voice mailbox among multiple phone numbers or to have multiple voice mailboxes attached to a common phone number (Family Plan).
The service may also be configured to support call screening functionality. Using this feature the customer may listen in as a caller leaves a message in their mailbox. They may choose to connect to the caller by pressing a “1” on their phone’s touchpad.
The LightBurst Broadband Voice Mail Service supports both English or Spanish prompts.
The Phone Central Voice Mail feature allows end users to manage their Voice Mail Service settings from their computer using the Phone Central application. See the Phone Central General Info guide for more information on Phone Central, including instructions for installing and signing into Phone Central.
Phone Central Voice Mail
To access the user interfaces for Phone Central Voice Mail, first expand the Voice Mail category in the Phone Central service navigation section, as illustrated in Figure 5-1 below.
Figure 5-1 Phone Central Voice Mail
Once the Voice Mail category is expanded, click on any of the items in the category to collect the Voice Mail Service data related to that item and display it in the service information section on the right-hand side of the Phone Central window. The following items are available in the Voice Mail category: Messages, Settings, Notifications, and Distribution Lists. The Voice Mail Service settings available in these items are described below.
Messages
The section contains a list of the voice messages existing in the mailbox of the logged in subscriber, and controls for playing, saving and deleting the messages. An example of the Messages section can be seen in Figure 5-2 below.
Figure 5-2 Voice Mail Messages
The icons to the left of each message indicate whether the message is new, saved, urgent, or private. Hovering the mouse pointer over the voice message list will display a tooltip containing information about the number of messages and minutes being used by this mailbox. The following three columns of information are available for each message in the list. These columns can be sorted by clicking on the column headings.
Functions for playing messages, saving messages, deleting messages, and for refreshing the message list can be accessed by right-clicking in the voice message list to invoke a popup menu (see Figure 5-3 ) and selecting the appropriate command. These functions and the other controls available in the Messages section are described below Figure 5-3.
Figure 5-3 Messages Popup Menu
Settings
The Settings section contains the general Voice Mail Service options available to subscribers. These options are categorized in the General Settings tab, Number Settings tab, and Custom Greetings tab.
General Settings
Select the General Settings tab ( Figure 5-4 ) to manage the PIN, Announce Caller, and Auto Login settings.
Figure 5-4 General Settings
Pending changes must be saved before they will be made permanent, either by using the Save button, or by selecting OK when prompted to save pending changes.
Number Settings
Select the Number Settings tab ( Figure 5-5 ) to manage the Number To Deliver and Dial Zero Number settings.
Figure 5-5 Number Settings
Pending changes must be saved before they will be made permanent, either by using the Save button, or by selecting OK when prompted to save pending changes.
Custom Greetings
Select the Custom Greetings tab ( Figure 5-6 ) to manage this mailbox’s greetings. Greetings can be added, deleted, edited and played from within this tab.
Figure 5-6 Custom Greetings
Greetings defined for this mailbox are sorted by Number and displayed in a list. The Current Greeting column is used to indicate which greeting is currently active (see the “Out of Office” greeting example in Figure 5-6 ).
Functions for adding, deleting, editing and playing greetings can be accessed by pressing the buttons located below the greeting list, or by right-clicking in the greeting list to invoke a popup menu (see Figure 5-7 ) and selecting the appropriate command. The active greeting can be changed by right-clicking on a greeting in the list and selecting the Set As Current Greeting command from the popup menu (as illustrated in Figure 5-7 ).
Figure 5-7 Custom Greetings Popup Menu
The Add, Delete, Edit and Play functions accessed through the buttons located below the greeting list or through the popup menu are described below.
Pending changes must be saved before they will be made permanent, either by using the Save button or by selecting OK when prompted to save pending changes.
Notifications
The Notifications section contains the properties of the Daily Notify, Pager Notify, Email Notify, and New Message Notify features. This section is available to all subscribers, but some of the features in this section may not be available if the subscriber does not have the associated notification feature enabled. More information on the availability of these features and the properties available for each feature is given below.
Daily Notify
Select the Daily Notify tab ( Figure 5-9 ) to manage the Daily Notify feature settings. This tab will not be displayed if the subscriber is assigned a package that disables Daily Notify.
Figure 5-9 Daily Notify
Pending changes must be saved before they will be made permanent, either by using the Save button or by selecting OK when prompted to save pending changes.
Pager Notify
Select the Pager Notify tab ( Figure 5-10 ) to manage the Pager Notify status. This tab will not be displayed if the subscriber is assigned a package that disables Pager Notify.
Figure 5-10 Pager Notify
Pending changes must be saved before they will be made permanent, either by using the Save button or by selecting OK when prompted to save pending changes.
Email Notify
Select the Email Notify tab ( Figure 5-11 ) to manage the Email Notify feature settings. This tab will not be displayed if the subscriber is assigned a package that disables Email Notify.
Figure 5-11 Email Notify
Pending changes must be saved before they will be made permanent, either by using the Save button or by selecting OK when prompted to save pending changes.
New Message Notify
Select the New Msg Notify tab ( Figure 5-12 ) to manage the New Message Notify feature settings. This tab is available for all subscribers.
Figure 5-12 New Message Notify
Pending changes must be saved before they will be made permanent, either by using the Save button or by selecting OK when prompted to save pending changes.
Distribution Lists
A distribution list is a collection of mailboxes assigned to a 2-digit list ID. Subscribers who have access to this feature may record and send new messages, or transfer existing messages, to all mailboxes on a distribution list by entering the associated list ID.
The Distribution Lists section displays the distribution lists for the current subscriber and provides functions for adding, editing, or deleting distribution lists. This section is only available to subscribers if they are assigned a package with Distribution Lists enabled.
An example of the Distribution Lists section can be seen in Figure 5-13 below.
Figure 5-13 Distribution Lists
The Distribution Lists section contains the following functions:
- Add a Distribution List
- Edit a Distribution List
- Delete a Distribution List
- Add a List Member
- Delete a List Member
These functions can be accessed by press the Add, Delete, or Edit buttons located below the list, or by right-clicking in the list to invoke a popup menu (see Figure 5-14 ) and selecting the appropriate menu command. All of these functions are described in more detail below Figure 5-14.
Figure 5-14 Distribution Lists Popup Menu
Add a Distribution List
To add a distribution list, either press the Add button and select Add Distribution List from the drop-down menu (see Figure 5-15 ), or right-click in the list area to invoke the popup menu displayed in Figure 5-14 and select the Add Distribution List menu command. An Add Distribution List window similar to Figure 5-16 will be displayed.
Figure 5-15 Add Button Popup Menu
Figure 5-16 Add Distribution List
The Add Distribution List window contains the following fields:
Populate the fields listed above and press the Accept button to create the new distribution list. Press the Cancel button to exit the Add Distribution List dialog without creating the new list.
Edit a Distribution List
Only the name of a distribution list can be edited. To edit the name of a distribution list, select the list to edit and press the Edit button, or right-click the list to invoke the popup menu displayed in Figure 5-14 and select the Edit menu command. An Edit Distribution List window similar to Figure 5-17 will be displayed.
Figure 5-17 Edit Distribution List
Enter the new description (15 characters maximum) of this distribution list in the Name field and press the Accept button to save the change, or press the Cancel button to discard any changes made to the list.
Delete a Distribution List
To remove a distribution list and all of its list members, select the list to delete and press the Delete button, or right-click the list to invoke the popup menu displayed in Figure 5-14 and select the Delete Distribution List menu command. A delete confirmation prompt will be displayed. Press the OK button in the confirmation prompt to complete the deletion, or press the Cancel button to abort the deletion.
Add a List Member
To add a list member to a distribution list, either press the Add button and select Add List Member from the drop-down menu (see Figure 5-15 ), or right-click the list to invoke the popup menu displayed in Figure 5-14 and select the Add Member menu command. An Add List Member window similar to Figure 5-18 will be displayed.
Figure 5-18 Add List Member
Enter the 10-digit number of a subscriber in the Mailbox Number field. If the subscriber is found in the same APmax system as the currently selected subscriber, the Mailbox ID field will display a drop-down list of the subscriber’s mailboxes. Select a Mailbox ID and press the Accept button to add the new member to the distribution list. Press the Cancel button at any time to exit the Add List Member window without adding a new member.
Delete a List Member
To remove a member from a distribution list, select the list member and press the Delete button, or right-click the member to invoke the popup menu displayed in Figure 5-14 and select the Delete Member menu command. A delete confirmation prompt will be displayed. Press the OK button in the confirmation prompt to complete the deletion, or press the Cancel button to abort the deletion. If the selected list member belongs to a distribution list that is shared from another mailbox, the Delete Member command will not be available.
