Author Archives: Ed Izatt

Customer Appreciation Day

Fall is in the air and it’s time for the annual LightBurst Broadband Customer Appreciation Day. It’s our chance to show a little love to you; the customers that make our business so great. We can’t wait to share lunch and interact with you all.  So come have a burger on us from Mad Max Grillz, take a guess on the number of pieces in our “jar of mystery” and enter our drawing for your chance to win an Apple iPad Air! We appreciate our customers and want to make this day all about you!

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Free WiFi Now Available

girls-on-desk-looking-at-notebook-159823LightBurst Broadband is pleased to announce that during the time that South Sanpete School District is out of school due to the COVID-19 pandemic we will be providing free Internet for those students that need access. This is currently available at the Gunnison Bell Tower plaza next to our office, the Gunnison City Park near the swimming pool and will soon be available at other locations throughout the Gunnison Valley. Each student will need to obtain a voucher at our office that will then be valid during the entire length of the school outage and can be used at any of the locations where free WiFi is available. When logging on to our WiFi system, connect to the LBBroadband Free WiFi SSID, read and accept the Terms of Use contract and then enter the voucher number in the appropriate box. If there are questions please contact our office at 435-528-7236.

Taking Command Of Your WiFi Network

CommandIQOne App To Rule Them All

LightBurst Broadband is pleased to announce the release of our newest smartphone app to manage your home WiFi network, CommandIQTM. CommandIQ gives you easy access to a snapshot view of your home or small business network. Through the app you can view all the connected devices on your network, set up parental controls or a guest network, change your SSID and password, and more. The app can be used to control both our GigaCenter and GigaSpire WiFi routers.

Setup is as easy as downloading the app from either the Google or Apple App stores, creating an account and scanning the QR code of the bottom of your router to connect the router to your account.

The Dashboard gives you complete control over the devices in your home. All your connected devices are placed into a variety of categories such as: All devices, Phone, Media player, Computer, Console, Camera, Television or Network.

Other available features include

Parental Control (Basic): The ability to set profiles and assign devices for basic on/off control.

Guest Network: Enabling you to quickly and easily set up a network for guests that won’t interfere with your home network.

Device List: Shows all connected devices by category.

Network Usage: Shows how much bandwidth each device on your network is using after running a bandwidth test.

Enable Application: Allows you to enable Alexa to perform actions with the GigaSpire MAX.

Disable Application: Allows you to disable applications that you are currently using.

Bandwidth Test: Allows you to run a test from your GigaSpire to the Internet, removing any slow down from a device initiated test. If you have any GigaMesh installed, it will also run a speed test between your Mesh units and the GigaSpire.

*ExperienceIQ Parental Control (Enhanced): Provides the ability to set profiles, assign devices, schedule offline time, add content filters, app filters and website filters,and view profile usage. *Additional fee applies.

*ProtectIQ Network Security:  Provides network level protection against malware,viruses, etc. *Additional fee applies.

Upgrade today to a LightBurst Broadband GigaSpire WiFi router and use CommandIQ to take control of your network.

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Spring Clean Your WiFi

71% of U.S. broadband homes have Wi-Fi and 100% of these homes will experience problems at some point.

YOUR ROUTER LOCATION MAY BE AFFECTING YOUR SERVICE

The location of your router can make all the difference in getting the WiFi signal to all corners of your house. The best solution is to place the router as close to the center of your house as possible. We can help you to identify the best location and then check signal strength throughout your house. If necessary we can recommend a location for a WiFi extender or Mesh satellite to better cover those hard to reach rooms.

WI-FI CONGESTION

Single-Band Wi-Fi routers offer a very limited channel selection and there can often be interference with your neighbor’s Wi-Fi. Other sources of interference can come from common appliances in your home such as microwave ovens and baby monitors. All these can cause interrupted service and intermittent disconnection. Upgrading your Wi-Fi router to a new GigaCenter or GigaSpire home gateway with both 2.4 and 5.0 MHz bands and the latest WiFi technology will greatly increase your satisfaction.

NETWORK CONGESTION

Network congestion within your own home can be the cause of most Wi-Fi problems. Every connected device is transmitting data and special care must be taken to insure that an unexpected download or upload from a device isn’t causing you to max-out your bandwidth and crashing the whole network. We will look at the your past broadband usage to recommend the best Internet package for your family.

 While Spring is in the air and cleaning out clutter is on your mind, let us help you get the best performance from your WiFi. Call today to set an appointment for one of our staff to help.

Free Computer Training Class

LightBurst Broadband is please to announce a free computer training class will be held at the Gunnison City building on Monday July 30th, 2018 at 5:30 PM in the City Council room. This class will discuss the benefits of “Cloud” computing and data storage. We will go over the impact that these types of services have on your Internet service and how to best use these services in your daily life. We will also take time to answer any of the questions that the class wants to discuss. We hope that you can joins us for a fun and informative evening.

Free Class

The lines were long and the Love ran deep

We are so grateful for all of the community members that came out in support of our 110th Anniversary celebration. The lines for free waffles from our friends at Waffle Love were long but it was worth the wait. We enjoyed talking with old friends and making new ones as everyone took a chance at winning either a Google Home Mini speaker or a 40″ Vizio High Definition Smart TV. Our technology display gave just a few examples of the range of Internet options we have available and we certainly hope everyone had as much fun as we did.

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WebMail Instructions

Introduction

Gtelco uses the very popular Squirrel Mail application for our customers that wish to access their email using a web browser from anywhere in the world. Squirrel Mail is a standards-based webmail package written in PHP. It includes built-in pure PHP support for the IMAP and SMTP protocols, and all pages render in pure HTML 4.0 (with no JavaScript required) for maximum compatibility across browsers. It has very few requirements and is very easy to use. SquirrelMail has all the functionality you would want from an email client, including strong MIME support, address books, and folder manipulation.

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Voice Mail Operation Manual

Introduction

The LightBurst Broadband Voice Mail Service provides Voice Mail functionality for residential and small business subscribers, with the ability to record custom greetings, multiple voice mailboxes per line, Internet delivery of Voice Mail (optional), time zone settings for each subscriber, pager or cell phone notification of new messages, reply to messages, and sending or forwarding messages to a mailbox or distribution list.

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Web Portal User Manual – Voice Mail

Introduction

The LightBurst Broadband Voice Mail Service provides Voice Mail functionality for residential and small business subscribers, with the ability to record custom greetings, multiple voice mailboxes per line, Internet delivery of Voice Mail (optional), time zone settings for each subscriber, pager or cell phone notification of new messages, reply to messages, and sending or forwarding messages to a mailbox or distribution list.

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