Phone Central – Notify Plus

Introduction

The LightBurst Broadband Notify Plus service provides an outgoing voice message delivery capability that is ideal for automating the tedious task of calling multiple numbers to deliver the same message. Whether the message is a non-payment notice, a pending service disruption or simply a reminder of an upcoming PTA meeting the Notify Plus service is ideal for getting the message delivered.

By simply configuring a list of numbers to call, providing a recorded announcement and selecting a few calling options the service will begin calling and delivering the message. At each stage the administrator and subscriber can see the current status of the job including the number of successful deliveries, failures and remaining calls. When the job is complete the subscriber may receive a report by e-mail informing them of the final status of the calls made.

The LightBurst Broadband Phone Central Notify feature allows end users to manage their Notify Plus Service settings from their PC using the Phone Central application. For information on installing, logging into, and general usage of Phone Central, see the Phone Central General Info guide.

Phone Central Notify

To access the user interfaces for Phone Central Notify, first expand the Notify category in the Phone Central service navigation section, as illustrated in Figure 5-1 below.

Figure 5-1 Phone Central Notify Category

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Once the Notify category is expanded, click on any of the items in the category to collect the Notify Plus Service data related to that item and display it in the service information section on the right-hand side of the Phone Central window. The following items are available in the Notify Plus category: Phone Books, Announcements, and Jobs. The Notify Plus Service settings available in these items are described below.

Phone Books

The Notify Phone Books section (see Figure 5-2 ) is used to manage the phone numbers that will be called by the Notify Plus Service. These phone numbers are grouped into “phone books” for ease of management.

Figure 5-2 Notify Phone Books

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Instructions for adding, editing, deleting, and exporting phone books are given in the following sections:

  • Adding Phone Books
  • Editing Phone Books
  • Deleting Phone Books
  • Exporting Phone Numbers

Adding Phone Books

To add a new phone book, press the Add button located below the Notify Phone Books list. An empty Phone Book window similar to Figure 5-3 will be displayed.

Figure 5-3 Phone Book Window – Adding

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Enter a short description of the phone book in the Description field of the Phone Book window. This description will be used to identify this phone book in other Notify Plus Service interfaces. A minimum of one phone number must be added to the phone book before it can be saved. Instructions for adding phone numbers are found in the following sections.

  • Adding Single Phone Numbers
  • Importing Phone Numbers

 

Phone numbers may also be deleted from the phone book by selecting the number and pressing the Delete button.

Once all of the desired phone numbers are in the phone book, press the Save button to create the new phone book.

Phone numbers may be added to or removed from the phone book after it has been created. See Editing Phone Books for more information.

Adding Single Phone Numbers

To add a single phone number to a phone book, press the Add button in the Phone Book window. An Add Phone Number entry window similar to Figure 5-4 will be displayed. Enter the new 10-digit number into the Phone Number field, and an optional name or description of the phone number into the Description field. Press the Apply button to add the entered number to the phone book. The Add Phone Number entry window will not close until the Exit button is pressed, allowing multiple phone numbers to be quickly entered.

Figure 5-4 Add Phone Number Window

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Importing Phone Numbers

Files containing multiple phone numbers can be imported from within the Phone Book window by pressing the Import button. When the Import button is pressed, a standard file selection window will be displayed. From within this window, select the CSV, TXT, or XML file that contains the phone numbers to be imported and press the Open button. The valid phone numbers in the selected file will be added to the list of phone numbers in the Phone Book window.

There are three types of files (CSV, TXT, and XML) that may be used to import batches of phone numbers into a Notify Plus Service phone book. Examples of valid formats for these files are given below.

.csv PHONENUMBER,NAME
PHONENUMBER,
6059956120,Jim Jones
6059956120,
.txt PHONENUMBER
PHONENUMBER,
PHONENUMBER NAME
PHONENUMBER,NAME
6059956120
6059956120,
6059956120 Jim Jones
6059956120,Jim Jones
.xml <?xml version=”1.0″ standalone=”yes”?>
<NotifyData xmlns=”http://tempuri.org/NotifyData.xsd”>
<ImportExportPhoneBook>
<PhoneNumber>6059956120</PhoneNumber>
<Description>Jim Jones</Description>
</ImportExportPhoneBook>
</NotifyData>

 

Editing Phone Books

To make changes to the phone numbers in an existing phone book, select the phone book in the Notify Phone Books list (see Figure 5-2 ) and press the Edit button below the list. A Phone Book window populated with the phone numbers of the selected phone book will be displayed (as illustrated in Figure 5-5 ).

Figure 5-5 Phone Book Window – Editing

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Instructions for adding phone numbers to the phone book are found in the following sections.

  • Adding Single Phone Numbers
  • Importing Phone Numbers

 

Phone numbers may be deleted from the phone book by selecting the number and pressing the Delete button.

Once all of the desired phone numbers are in the phone book, press the Save button to save the changes.

Deleting Phone Books

To delete a phone book, select the phone book in the Notify Phone Books list and press the Delete button below the list. A delete confirmation prompt will be displayed. Choose Yes in the prompt to complete the deletion.

Exporting Phone Numbers

All of the phone numbers in a phone book can be exported to a CSV, TXT, or XML file by opening the phone book for editing and then pressing the Export button at the bottom of the Phone Book window. An Export Calling Number List window will be displayed, allowing a file type and location to be specified for the phone numbers that will be exported. Once the file name and type of file have been entered, press the Save button to complete the file export. All phone numbers in the selected phone book will be included in the export.

Announcements

The Notify Announcements section (see Figure 5-6 ) is used to manage the announcement audio files that are available to be played for notification calls.

Figure 5-6 Notify Announcements

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To make a new announcement audio file available for Notify Plus Service calls, press the Add button in the Notify Announcements section. An

Figure 5-7 Add Announcement

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Enter descriptive text of the announcement into the Description field. This description will be used to identify the announcement in Notify Plus Service interfaces.

Next, press the folder button next to the WAV File field to open a standard file selection window. Use the file selection window to locate and select the .wav audio file that will be used as the new announcement and press the Open button. The path to the selected .wav file will be displayed in the WAV File field. Press the Save button to complete the addition.

To remove an announcement audio file, select the file and press the Delete button located below the list of announcements. A delete confirmation prompt will be displayed. Press the Yes button in the prompt to complete the deletion. Announcement files that are currently being used by a job cannot be deleted.

Jobs

The Notify Jobs section (see Figure 5-8 ) is used to add, delete, and manage Notify Plus Service notification jobs.

Figure 5-8 Notify Jobs

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The Notify Jobs section contains a list of all the jobs that have been defined for the current Notify Plus subscriber. Below the list there is a status bar that shows whether the selected job is Scheduled, Paused, Canceled, Running, or Completed. In addition to the status bar there are seven buttons that perform the functions described below:

pc_notifyplus_img_29 Press this button to continue a job that has been paused or to restart a job that has been canceled. A confirmation prompt will be displayed. Choose Yes in the prompt to resume the selected job.
pc_notifyplus_img_30 Press this button to pause a job that is in progress. A confirmation prompt will be displayed. Choose Yes in the prompt to pause the selected job.
pc_notifyplus_img_31 Press this button to stop a job that is currently running or to prevent a scheduled job from running in the future. A cancel confirmation prompt will be displayed. Choose Yes in the prompt to cancel the selected job.
To add a new Notify Plus notification job for the current subscriber, press the Add button in the Notify Jobs section. A Job entry window similar to Figure 5-9 will be displayed.Figure 5-9 Adding a Jobpc_notifyplus_img_33Populate the job properties described below and press the OK button to create the new job entry.

  • Description – Enter some text describing the job (e.g. “Disconnect Notice For May 2009”).
  • Max Simultaneous Calls – Enter the maximum number of trunks that can be used to make notification calls to phone numbers in this job’s phone book. The maximum number of trunks effectively limits the number of calls that can be placed simultaneously.
  • Announcement – Select the announcement that will be played when this job’s calls are answered.
  • Phone Book – Select the phone book that contains the list of phone numbers that will be dialed by this job.
  • Retries – Enter the number of times the job will re-dial each phone number that has not successfully answered a call.
  • Minimum Successful Time – Enter the minimum number of seconds the announcement must be played when a call is placed for the call to be considered successful.
  • Begin Calling – Enter the day on which this job will begin calling phone numbers in the selected phone book.
  • End Calling – Enter the last day on which this job will call phone numbers in the selected phone book.
  • Call Between Hours – Enter the earliest and latest times of day that a notification job can be run. The default range for this setting is 8:00 AM to 9:00 PM.
  • E-Mail When Complete – Set to True to have the Notify Plus Service send an email to the subscriber’s primary email address when this job is complete.
To view all of the settings of an existing job, select the job and press the Details button. A read-only window similar to Figure 5-10 will be displayed. For more information on each setting in the Job window, see the Add button description above.Figure 5-10 Job Detailspc_notifyplus_img_35
 pc_notifyplus_img_36  To delete a job, select the job in the list and press the Delete button. A delete confirmation prompt will be displayed. Choose Yes in the prompt to complete the deletion.
To view the progress of an ongoing or finished job, select the job in the Notify Jobs section and press the Status button. A Job Status window similar to Figure 5-11 will be displayed. The Job Status window contains a list of each phone number in the job’s phone book and the current call status of the phone number.Figure 5-11 Job Status Windowpc_notifyplus_img_38