Phone Central – Call Logging

Introduction

The Call Logging Service utilizes special triggers within the Digital Switching equipment to track subscriber calls in real time. The Call Logging Service listens for the triggers, processes them, and generates call records which are then stored for the customer’s view.

This information is used to determine the subscriber’s current call state. At the per-designated process time, the service builds a comma-separated value (CSV) file of the call records. This CSV file is then sent to the subscriber via e-mail.

Phone Central Call Records

The LightBurst Broadband Phone Central Call Records feature allows Call Logging Service subscribers to view and save their call records from their computer using the LightBurst Broadband Phone Central application. The LightBurst Broadband Phone Central application uses the Internet to access records on the Digital Switching Equipment. See the Phone Central General Info guide for more information on Phone Central, including instructions for installing and signing into Phone Central. Subscribers must be enabled for Internet Access by a LightBurst Broadband Customer Service Representative in order to use this feature.

NOTE: The Phone Central application will have call records available within a few minutes after the call is complete and the application has received notification from the switch. The switch only sends call records when it has collected enough information to fill an AMA block. Consequently, the length of time between when a call is placed and when it is available to the subscriber using Phone Central may vary.

To access the Call Records interface in Phone Central, first expand the Call Logs category in the Phone Central service navigation section, as illustrated in Figure 5-1 below.

Figure 5-1 Phone Central Call Logs Category

pc_calllogging_img_12

Once the Call Logs category is expanded, click on the Call Records item to display the Call Records section on the right-hand side of the Phone Central window (see Figure 5-2 ).

Figure 5-2 Call Records

pc_calllogging_img_13

Initially, Phone Central will collect the call record data for the last day in which the subscriber had a call logged on the APmax system and will display a list of the records for that day in the Call Records section. The list can be sorted by clicking on any of the column headings.

To view records of calls made within a specific range of dates, enter a Start Date and End Date, or use the drop-down arrows in each field to select a date from a popup calendar, and then press the Retrieve button.

Rows in the Call Records section can be copied to the clipboard by selecting one or more rows and pressing Ctrl+C on the keyboard.

Viewing Call Details

Additional details can be viewed for calls that are currently displayed in the Call Records section ( Figure 5-2 ). This is done by double-clicking the record or collection of records for which you wish to view more details. To view details for multiple records, hold the Ctrl key or Shift key while selecting multiple records, and then double-click while still holding down the key. After double-clicking, a Call Details window similar to Figure 5-3 will be displayed.

Figure 5-3 Call Details Window

pc_calllogging_img_14

The following columns of information are shown for each record in the Call Details window.

  • Date – The month, day and year on which the call occurred.
  • Time – The timestamp of when the call was placed or received.
  • Duration – The length of the call in hours, minutes, and seconds.
  • Direction – Whether the call was outgoing or incoming.
  • Answered – Whether the call was answered or unanswered by the called party.
  • Forwarded – Whether or not the call was forwarded.
  • Number – The directory number of the called party if the call was outgoing, or the directory number of the calling party if the call was incoming.

Rows in the Call Details window can be copied to the clipboard by selecting one or more rows and pressing Ctrl+C on the keyboard.

Generating a Call Records Report File

Call records displayed in the Call Details window ( Figure 5-3 ) can be written to a comma-separated value (CSV) file by pressing the Save To File button in the lower right-hand corner of the Call Details window. When this button is pressed, a standard Save As dialog will be displayed. Enter the file name and press the Save button to create the new CSV file. All records in the Call Details window will be included in the CSV file, whether or not they are selected in the list. A Save Complete confirmation will be displayed (see Figure 5-4 ) when the process is finished.

Figure 5-4 Save Complete

pc_calllogging_img_15

The CSV file format is supported by most spreadsheet and database applications. Opening the CSV file in a spreadsheet application will result in a display similar to Figure 5-5 .

Figure 5-5 Call Records Report File

pc_calllogging_img_16